150-Provider Texas-Based Federally Qualified Health Center Switches to eClinicalWorks EHR

CommuniCare will now use eClinicalWorks EHR, healow patient engagement features, and value-based care tools to serve over 95,000 patients

eClinicalWorks, a leader in health care IT solutions, announced that a 22-site Federally Qualified Health Center (FQHC), CommuniCare, transitioned to eClinicalWorks EHR and additional services to improve operational workflows and provide value-based care to over 95,000 patients in the San Antonio, Texas region.

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“That’s what we’re doing with CommuniCare. By providing an EHR that integrates with patient engagement features, coding, billing, and more, CommuniCare’s providers and staff can worry less about their IT solutions and focus more on providing value-based care to those who need it most in south-central Texas.”

To serve its growing patient population — primarily composed of Medicare, Medicaid and uninsured patients — CommuniCare needed a new health IT solution that integrated front-office, back-office and patient-treatment features. With eClinicalWorks, CommuniCare will now have access to:

• Patient engagement tools including healow® Open Access®, healow CHECK-IN, and healow Pay that streamline the front-office workflow while improving patient satisfaction and convenience
• Value-based care and complete patient records with PRISMA, the industry’s first information search engine that seamlessly gathers patient records from hospitals, primary care providers, specialists, urgent care centers, and more — amplifying the power of interoperability networks
• eClinicalWorks Scribe®, the AI-driven voice-recognition software that makes documentation faster, easier, and more clinically accurate
• eClinicalWorks RCM with robotic process automation (RPA) that will increase efficiency

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“Our previous EHR was not optimized for the cloud and had limited built-in features with subpar performance when compared to eClinicalWorks,” said Paul Nguyen, President and CEO of CommuniCare. “We had to rely on third-party programs to accomplish simple tasks. We switched to eClinicalWorks because of their user-friendly and intuitive software. The seamless and customizable integrations allow our providers to help patients achieve their best potential outcomes. Additionally, eClinicalWorks enables front and back-office staff to streamline workflows for a more efficient and engaging patient experience.”

“The best health IT solutions provide tools and technology for the ultimate patient experience,” said Girish Navani, CEO and cofounder of eClinicalWorks. “That’s what we’re doing with CommuniCare. By providing an EHR that integrates with patient engagement features, coding, billing, and more, CommuniCare’s providers and staff can worry less about their IT solutions and focus more on providing value-based care to those who need it most in south-central Texas.”

Although CommuniCare has recently experienced unprecedented expansion in sites, services, and patients served, leadership recognizes that implementation of a robust, cutting-edge EHR solution is imperative to meet CommuniCare’s ambitious strategic plans. Partnering with eClinicalWorks allows CommuniCare to fulfill its goals of providing a personally tailored healthcare relationship with its patients, driving improved health outcomes, and creating value across the healthcare continuum. CommuniCare’s innovative approach and commitment to excellence will soon showcase the power and capabilities that eClinicalWorks offers.