Hyro Launches Conversational AI for Healthcare on Salesforce AppExchange

Hyro’s customers can now benefit from integrated conversational AI to improve the patient journey, reduce agent burnout, and leverage data to optimize operations

 Hyro announced it has launched Conversational AI for Healthcare on Salesforce AppExchange, empowering healthcare providers to alleviate workforce challenges, such as inefficiency, burnout, and attrition – through AI-powered communications.

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Hyro’s Conversational AI for Healthcare

Hyro’s Adaptive Communications Platform leverages large language models (including GPT), computational linguistics, and knowledge graphs –  bringing the latest advances in conversational AI to healthcare organizations. With Salesforce Health Cloud and Service Cloud, Hyro’s Conversational AI for Healthcare provides health systems with a 360-degree view of patient interactions and insights to enable unparalleled support for patients across voice and chat-centric channels, including call centers, websites and mobile apps. Hyro’s Conversational AI for Healthcare on Salesforce AppExchange is set to yield tangible improvements in access and engagement for patients, contact center agents, and healthcare providers as a whole.

With this new integration, healthcare systems can ensure that patients’ needs will be served more effectively with reduced wait times, broadened self-service capabilities, and quicker resolutions to their queries. Contact center agents will be able to leverage Hyro’s AI assistants with Salesforce Health Cloud as the first point of patient contact, helping them access internal health records for autonomous identification and verification before delegating next steps. Meanwhile, at the organizational level, healthcare providers will add value by enhancing personalized interactions, optimizing workflow efficiency, reducing costs, and maximizing value – all driving exceptional patient outcomes.

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Comments on the News:

• “I am excited to announce the launch of Conversational AI for Healthcare on Salesforce AppExchange, which will help expand the reach of AI capabilities across a wider range of healthcare providers nationwide. This integration will help transform patients’ interactions with their healthcare providers,” said Israel Krush, CEO and Co-Founder, Hyro. “With conversational AI tools becoming so commonplace in the enterprise, healthcare providers must strive to use AI responsibly to protect patients from disinformation. Hyro’s AI Safeguards available in this integration help health systems achieve much-needed control, visibility, and explainability.”
• “Hyro’s Conversational AI for Healthcare is a welcome addition to AppExchange, as it accelerates business transformation for customers by leveraging responsible, AI-powered communications to alleviate workforce challenges and bolster operational efficiency,” said Alice Steinglass, Executive Vice President and General Manager, Platform, Salesforce. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”

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