WNS to Bolster Its Industry-Specific Generative AI Solutions Through Microsoft Azure OpenAI Service

WNS Limited, a leading provider of global Business Process Management (BPM) solutions, announced that it is integrating Microsoft Azure OpenAI Service to further enhance the company’s collection of Generative AI (Gen AI) solutions.

WNS has designed and built a suite of client-specific and industry-specific use case solutions by combining its deep industry expertise, strong capabilities in AI/ML, and advanced analytics, and focus on ‘co-creation’. With Azure OpenAI Service, these solutions can be more readily adopted and integrated into client environments to deliver improved business results at scale.

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WNS’ increasing repository of Gen AI use cases now includes unique offerings which cut across capabilities including classification, summarization, content generation, support, and management. WNS’ proprietary analytics and AI platforms, such as SKENSE, Unified Analytics-in-a-Box, Malkom Pro, and TrackPoint Pro are now integrated with Azure OpenAI Service. Out of these solutions, SKENSE is currently available on Azure Marketplace.

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“WNS’ decades-long focus on “domain first” remains our key differentiator. This specialized industry knowledge is key to extracting Gen AI’s full potential. By combining WNS’ ability to identify specific use cases to build custom, industry-specific solutions with Azure OpenAI Service, we will enable our clients to fully leverage the power of Gen AI. In addition, our ongoing focus on data management including privacy, security, accuracy, and transparency will further ensure responsible use of Gen AI going forward,” said Keshav R. Murugesh, Group CEO, WNS.

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“WNS integration with Azure OpenAI Service brings advanced Gen-AI technology into their solutions, resulting in a rapid acceleration of AI-driven innovation and improved performance of their offerings. With their co-creation approach, deep industry knowledge, and expertise in AI, ML, and analytics, WNS has created a suite of tailored solutions to meet the needs of clients in various industries, such as travel, shipping and logistics, banking, financial services, insurance, healthcare, and manufacturing,” said Sangita Singh, General Manager IT& ITES, Microsoft India.

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